Privacy Policy

Last Updated: November 1, 2024

Canadacoders, operating as Canada Coders ("we," "us," or "our"), is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website canadacoders.info, engage our services, or otherwise interact with us.

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation. By using our services or providing your personal information, you consent to the practices described in this policy.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• Fill out contact forms or request quotes
• Subscribe to our newsletter
• Create an account or client portal access
• Communicate with us via email, phone, or other channels
• Participate in surveys, promotions, or feedback requests
• Apply for employment or contractor positions

This information may include:

• Name and contact information (email address, phone number, mailing address)
• Company name, job title, and business information
• Project requirements and technical specifications
• Payment and billing information
• Communications and correspondence records

1.2 Information Collected Automatically

When you visit our website, we automatically collect certain information through cookies and similar technologies:

• IP address and approximate geographic location
• Browser type, version, and operating system
• Device identifiers and characteristics
• Pages visited, time spent, and navigation patterns
• Referring website or source
• Date and time of access

1.3 Information from Third Parties

We may receive information about you from third parties, including:

• Business partners and referral sources
• Marketing and analytics providers
• Social media platforms (when you interact with our social content)
• Background check services (for employment candidates, with consent)

2. How We Use Your Information

We use the information we collect for the following purposes:

2.1 Service Delivery

• Responding to inquiries and providing requested information
• Delivering software development and consulting services
• Managing client projects and communications
• Processing payments and maintaining accounts
• Providing technical support and customer service

2.2 Business Operations

• Improving our website, services, and user experience
• Analyzing usage patterns and website performance
• Conducting research and development
• Managing our business relationships
• Complying with legal and regulatory requirements

2.3 Marketing and Communications

• Sending newsletters, updates, and promotional materials (with consent)
• Personalizing content and recommendations
• Conducting surveys and gathering feedback
• Managing contests, promotions, or events

3. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We engage trusted third-party companies to perform services on our behalf, including:

• Cloud hosting and infrastructure providers (AWS, Azure, GCP)
• Payment processors and financial institutions
• Email and communication platforms
• Analytics and marketing services
• Professional advisors (legal, accounting, consulting)

These providers are contractually obligated to protect your information and use it only for the specified purposes.

3.2 Legal Requirements

We may disclose your information when required by law, including:

• Complying with court orders, subpoenas, or legal processes
• Responding to government or regulatory requests
• Protecting our legal rights, property, or safety
• Investigating potential violations of our terms or policies

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and your choices regarding your information.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit (TLS 1.2+) and at rest
• Access controls and authentication requirements
• Regular security assessments and penetration testing
• Employee training on data protection practices
• Incident response and breach notification procedures
• SOC 2 Type II certified security controls

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security, but we are committed to implementing industry-standard safeguards.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, including:

• Active client relationships: Duration of engagement plus 7 years
• Prospective client inquiries: 2 years from last contact
• Marketing subscribers: Until unsubscribe request
• Website analytics: 26 months
• Employment applicants: 2 years from application date

We may retain certain information longer when required by law or for legitimate business purposes such as dispute resolution or fraud prevention.

6. Your Rights and Choices

Under PIPEDA and applicable privacy laws, you have the following rights:

6.1 Access and Correction

You have the right to request access to your personal information and to have inaccurate or incomplete information corrected. Contact us at [email protected] to submit a request.

6.2 Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Note that withdrawing consent may affect our ability to provide certain services.

6.3 Marketing Opt-Out

You may opt out of receiving marketing communications by:

• Clicking the "unsubscribe" link in any marketing email
• Contacting us at [email protected]
• Updating your preferences in your account settings

6.4 Cookie Preferences

You can control cookies through your browser settings. Note that disabling certain cookies may affect website functionality. We also provide a cookie preference center on our website.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

7.1 Essential Cookies

Required for website functionality, including session management, security, and accessibility features.

7.2 Analytics Cookies

Help us understand how visitors interact with our website, including page views, navigation paths, and performance metrics. We use Google Analytics with IP anonymization enabled.

7.3 Marketing Cookies

Used to deliver relevant advertisements and measure campaign effectiveness. These are only set with your consent.

8. International Data Transfers

Your information may be transferred to and processed in countries other than Canada, including the United States, where our service providers operate. When we transfer information internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Data processing agreements with service providers
• Compliance with applicable data protection frameworks

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification to registered users
• Displaying a prominent notice on our website

We encourage you to review this policy periodically to stay informed about our privacy practices.

11. Contact Us

If you have questions, concerns, or complaints about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Canadacoders (Canada Coders)
Attn: Privacy Officer
180 John Street, Suite 402
Toronto, ON M5T 1X5
Canada

Email: [email protected]
Phone: +1 (416) 847-2938

If you are not satisfied with our response to your complaint, you may contact the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.